Preguntas Frecuentes - Combo Barbería Wmark NG-X1
Combo Barbería Wmark NG-X1 (Clipper + Trimmer + Shaver) — Preguntas Frecuentes
¿Qué herramientas incluye el kit Wmark NG-X1?
El combo trae 3 máquinas profesionales: la Clipper NG-X1 (cortadora principal para fades y grandes volúmenes), la Trimmer NG-XT1 (recortadora de precisión para líneas, contornos y barba) y la Shaver NG-XS1 UV (afeitadora de triple lámina de titanio para dejar la piel al ras). Todo viene en un maletín rígido de transporte profesional.
¿Qué significa "motor vectorial" y por qué es mejor que un motor normal?
El motor vectorial inteligente ajusta automáticamente el torque según el grosor del cabello, entregando hasta 10.000 RPM constantes sin perder potencia ni sobrecalentarse. Esto se traduce en desvanecidos (fades) más limpios y cortes sin tirones, incluso en jornadas largas de barbería.
¿Cuánto dura la batería de cada máquina?
La Clipper NG-X1 tiene batería de litio de 2.500 mAh con hasta 150 minutos de uso continuo. La Trimmer NG-XT1 rinde hasta 150 minutos con su batería de 2.000 mAh, y la Shaver NG-XS1 UV entrega hasta 120 minutos de trabajo continuo. Las tres cargan por base simultánea 3 en 1 o directo por USB-C.
¿Qué peines guía incluye el set?
Incluye 6 peines guía magnéticos para la Clipper (1.5, 3, 4.5, 6, 10 y 13 mm) y 3 peines guía para la Trimmer (1.5, 3 y 6 mm), suficientes para trabajar cualquier tipo de desvanecido sin comprar accesorios aparte.
¿La cuchilla DLC hace alguna diferencia real?
Sí. El recubrimiento DLC (Diamond-Like Carbon) reduce la fricción entre las cuchillas, lo que mantiene el filo por más tiempo y evita que la máquina jale el cabello, algo clave para trabajar jornadas completas en barbería.
¿Este kit es apto para uso profesional en barbería o solo doméstico?
Es un kit de barbería profesional pensado para salones de alta rotación, pero por su maletín de transporte y facilidad de uso también funciona muy bien para uso personal en casa.
¿Qué incluye el set además de las 3 máquinas?
Incluye base de carga 3 en 1, capa profesional, navaja de metal, rociador, 2 peinetas, maletín rígido de transporte, cable USB-C, cepillo de limpieza, frasco de aceite lubricante y manual de instrucciones.
¿Hacen despacho el mismo día en Santiago?
Sí. Comprando antes de las 13:00 hrs. de lunes a sábado y seleccionando Global Tracking en el checkout, el kit llega el mismo día en comunas habilitadas de la Región Metropolitana.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.