Preguntas Frecuentes - Kit Combo Kemei S9
Kit Combo Kemei S9 (KM-2296 + KM-2299 + KM-1102)
¿Qué diferencia hay entre la cortadora KM-2296, la patillera KM-2299 y la afeitadora KM-1102?
La cortadora Kemei KM-2296 es la máquina clipper principal, ideal para desvanecidos (fade) y cortar grandes volúmenes de cabello. La patillera KM-2299 es un trimmer de precisión con cuchilla en T, pensado para marcar contornos, patillas y barba al ras. La afeitadora KM-1102 es un shaver de doble lámina para dejar el cuello y la piel completamente lisos. Juntas forman el combo profesional Kemei S9 más completo.
¿El kit incluye todos los peines guía necesarios para hacer fade?
Sí. El combo trae 11 peines guía en total: 8 para la cortadora KM-2296 (1.5mm a 19mm) y 3 para la patillera KM-2299 (1mm, 2mm y 3mm).
¿Las tres máquinas son inalámbricas y cuánto dura la batería?
Sí, las tres son 100% inalámbricas con batería de litio de larga duración y carga rápida por USB (cables incluidos).
¿Este combo es apto para barberos profesionales o solo para uso doméstico?
Ambos: funciona como kit de barbería profesional para partir o como respaldo, y también como set completo para uso doméstico.
¿Hacen despacho el mismo día en Santiago?
Sí, comprando antes de las 13:00 hrs. de lunes a sábado y seleccionando Global Tracking, en comunas habilitadas de la Región Metropolitana. Envío gratis en Chile desde $49.990.
¿Cómo cuido las cuchillas para que duren más?
Limpiar las cuchillas después de cada uso con el cepillo incluido y aceitarlas 2-3 veces por semana.
¿El combo viene con capa de barbería?
Sí, incluye una capa de barbería de tela profesional, ligera y repelente al agua.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.